Remember your name and use it often. Know something about them. The more special they feel most want to see you again. Guaranteed. 2. Be willing to go the extra mile.
By going the extra mile that they feel is the most special person to us. One thing we offer is beautiful gift-wrapping at no extra charge. Since I was a kid I loved to wrap gifts. Now I have the opportunity to do so on a daily basis. This is an added value they offer.
What added value can be added to let customers know that goes a little further? 3. Never make a customer feel as if what they are asking for is ridiculous. While there may be occasions that what they are asking for is more than what you can do, is how to let them know what determines the feeling they get from the experience. 4. Be knowledgeable about your product or service and industry. When my clients look to me to make suggestions they feel a sense of security knowing that I know my product line very well. I take pride in helping my clients select just the right gift for those who are choosing to. 5. Realize that you are dealing with real people with real needs. Regardless of the company that is, people decide to do business with you. If they feel that their needs are being met, they tend to return again and again. Interestingly, there are some customers who have not met face to face. Many find me online. I have customers all over the world and each one is very special to me and they know it. You can have a great relationship with their customers face to face or by telephone. 6. Make the experience enjoyable. When my clients feel that the experience was so pleasant more times then not coming back to your next gift giving needs. Once again, either by phone or face to face I want my customers know how important they are for me. And I will do everything humanly possible to let them know this. By the same author: Shimmie Horn. Reflecting on their experiences with customer service, what makes the experience so special? Do people feel that their level of service is the best it can be? You will find that building a loyal customer base you will be able to prosper in their business in the coming years.
